Shipping policy

Shipping Policy: TearsBySaint

Thank you for choosing Tears By Saint for your fashion needs. We are committed to providing you with exceptional service and ensuring your order arrives in a timely manner. Please review our shipping policy below:

Order Processing:

  • Orders are typically processed within 1-2 business days after they are placed.
  • During peak seasons or sales events, processing times may be slightly longer.

Shipping Methods:

  • We offer standard and expedited shipping options for domestic and international orders.
  • Standard shipping typically takes 3–7 business days for domestic orders and 7–14 business days for international orders.
  • Expedited shipping options are available for faster delivery, with delivery times varying based on the selected courier and destination.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address.
  • Domestic shipping rates are displayed at checkout.
  • International shipping rates may vary depending on the destination and will be calculated at checkout.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
  • You can track your order using the provided tracking number through our website or the courier’s website.

Shipping Restrictions:

  • We currently do not ship to PO boxes. Please provide a physical address for delivery.
  • Some items may have shipping restrictions due to size, weight, or destination regulations. These restrictions will be communicated during the checkout process.

Customs and duties:

  • International orders may be subject to customs fees, import duties, and taxes imposed by the destination country.
  • TearsBySaint is not responsible for any additional charges incurred during the customs clearance process. These fees are the responsibility of the customer.

Delivery Issues:

  • In the event of a delivery issue, such as lost or damaged packages, please contact our customer service team immediately for assistance.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.

Holiday Shipping:

  • During holiday seasons, please anticipate potential delays in shipping due to increased order volume and carrier constraints.
  • We recommend placing your orders in advance to ensure timely delivery during peak periods.

Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us at [Customer Service Email] or [Customer Service Phone Number].

By placing an order with TearsBySaint, you agree to abide by the terms outlined in this shipping policy. We appreciate your business and strive to make your shopping experience with us as seamless as possible. Thank you for choosing TearsBySaint!

[Last Updated: March 14, 2024]